RETURN, REFUND, EXCHANGE, & SHIPPING POLICY
Last Updated On – 31st October, 2023
Thank you for shopping at https://www.thelilflea.com
If, for any reason, you aren’t completely satisfied with a purchase, we invite You to review our Return, Refund, and Exchange Policies. The following terms are applicable for any products that you purchase with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
‘Goods’ refer to the items offered for sale on the Service.
‘Orders’ means a request by You to purchase Goods from Us.
‘Service’ refers to our Website.
‘Website’ refers to our Site, accessible from https://www.thelilflea.com.
‘You’ means the individual using/accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY – Last Updated On – 31st October, 2023
We want you to be happy with your purchase. However, if you are not entirely happy and satisfied with the Order, you can return the product to us and we will either replace it or credit your account. You are eligible for a REFUND or EXCHANGE which is subject to the below terms:
Product(s) that are bought from the Physical Stores can’t be returned. All items purchased from the Service cannot be returned at the Physical Stores.
All Items are eligible for return and will be processed if conditions are met.
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Products can be exchanged for a different size or colour variant, provided that such a variant is available. Customers are allowed to exchange for items within 30 days. Exchanges exceeding 30 days will not be processed.
In order to be eligible for exchanges, make sure that the following conditions are met:
- The product must be returned in its original packaging
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed once the items are received and conditions confirmed.
Kindly note that You are given the right to exchange the item Once, provided that all conditions in the Exchange Policy are met.
You will be updated on your Return Status through EMAIL and SMS provided that all contact information was provided.
SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.thelilflea.com/terms-and-conditions/
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS
We offer free shipping on all orders over Rs 2000.
DELIVERY ACROSS BORDERS
We do not deliver internationally at the moment.
WHAT HAPPENS WHEN MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date of delivery.
HAVE QUESTIONS ABOUT THIS POLICY?
If you have any further questions, you can contact us by:
- Email: email@example.com